Do you ship internationally? At this time we do not ship our products to countries outside of the United States.Please note our website only accepts online orders placed within the USA (e.g., you are traveling inLondon and want to place an online order to be shipped to your home in NewYork, our system will not accept this order). If you would like to purchase products from a non-US location, you have two options:
Make your payment with PayPal using a verified billing and shipping address or have someone within our service area place your order for you within the United States using a credit card with a US billing address. You can either collect the product if you are going to be in the country, or have it shipped to you. Unfortunately, we will not be able to handle any of the international export and shipping processes. Place an order from outside our service area by contacting Customer Care. You will be entirely responsible for all shipping, customs, and duties that may apply. We are also unable to provide any broker or expert services or paperwork. All payments must be made in the form of a wire transfer, a cleared check, or a cashier's check. If you would like to place an order this way, please call Customer Care and speak to a representative who can help you with our international processing. Please remember: We do not accept international credit cards from outside of the USA. Once the product leaves our warehouse, there can be no returns for any reason. Our Products Policy still applies. Some products may melt in transit depending upon the weather, but we will not be able to resend products.
What are your typical shipping rates and how long does it take for an item to be shipped to my home? Usually we always refer to our customers that our shipping rates are 5 to 8 business days sometimes the packages can arrive earlier than initially expected. But majority of the time the shipping time will arrive within that time frame.
Do you issue credit or refunds for orders not delivered on time? We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date and (2) the order was shipped via UPS Overnight or UPS2 Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made.If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option.
Candy Spot is not responsible and cannot provide refunds for delays outside our control including "Acts of God," such as inclement weather, natural disasters, accidents, and third-party carrier delays.
Do you offer refunds on melted products? Warm Weather/SummerShipping (No Refunds for Melted Products) Please click on the following link regarding our warm weather/summer shipping policies.
Our Guarantee: If you take our recommended precautions – purchase insulated boxes and select an expedited shipping method delivered to a valid business address where some one is there to receive the package on the first attempt, and if your candy STILL melts, we will provide a refund for those melted items. But sorry, we will not reship items that have melted in transit.
What kind of rates do you offer for shipping? Our shipping rates differ depending on the company (USPS, FedEx, UPS) we utilize to ship out your products which each individual company has their own rates which is constantly updated and changing constantly depending on the companies fluctuating prices.
Can I ship my orders to a College Campus dorm? Yes, just make sure you specify those details within your purchase order under the shipping details.
Does Candy Spots offer a shipping option to APO’s? Yes, just make sure you specify those details within your purchase order under the shipping details.
